Privacy Policy
Effective date: 9 June 2025
Your privacy is important to us. It is Bridgeware Technologies' policy to respect your privacy regarding any information we may collect from you across our website and the services we provide.
1. Information We Collect
Log data
When you visit our website, our servers may automatically log the standard data provided by your web browser. This may include your computer's Internet Protocol (IP) address, your browser type and version, the pages you visit, and the time and date of your visit.
Device data
We may also collect data about the device you use to access our website, such as device type, operating system, unique device identifiers, device settings, and geo-location data, depending on your device and software configuration.
Personal information
We may ask for personal information such as your name, email address, and phone/mobile number.
2. Collection and Use of Information
We may collect and use your personal information for the following purposes:
- Customising and personalising your experience;
- Enabling your access to our website and services;
- Contacting and communicating with you;
- Internal record keeping and administration;
- Analytics, market research and business development;
- Offering additional benefits to you;
- Advertising and marketing communications;
- Complying with legal obligations and resolving disputes;
- Considering employment applications.
3. Disclosure of Personal Information to Third Parties
We may disclose personal information to third-party service providers, our employees and contractors, sponsors or promoters, credit reporting agencies, courts, tribunals and regulatory authorities, and third parties that assist us in providing our services. Where payment information is processed, it is handled in accordance with PCI DSS standards, with access restricted on a need-to-know basis.
4. International Transfers of Personal Information
The personal information we collect is stored and processed in Australia, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to disclosure to these overseas third parties where applicable.
5. Your Rights and Controlling Your Personal Information
You may:
- Choose to restrict the collection or use of your personal information;
- Request details of the personal information we hold about you, in an accessible format;
- Request that we correct any information you believe is inaccurate or incomplete;
- Expect to be notified of data breaches in accordance with applicable law;
- Lodge a complaint with the relevant regulatory body;
- Unsubscribe from our communications at any time.
6. Cookies
We use cookies to collect information about your activity on our website and to personalise content. This helps us improve your experience. Refer to our Terms & Conditions for further details on our use of cookies.
7. Use of AI and Data Processing
Purposes
We use AI technologies to improve our services, personalise content, support customer enquiries, and analyse data trends.
Data processed
Information such as your name, email address, phone number, browsing history, interaction data, purchase history and chatbot communications may be processed by AI systems. Where possible, we prefer to use de-identified or aggregated data.
Data sources
Our AI models may be informed by data collected directly from you, as well as publicly available or licensed third-party datasets where legally permitted.
Your rights
Your rights under the Australian Privacy Principles (APPs) remain applicable, including the right to access and correct your personal information.
Security
We employ robust security measures to protect personal information from misuse, unauthorised access, modification and disclosure.
8. Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, any parties who acquire us may continue to use your personal information according to this policy.
9. Limits of Our Policy
Our website may link to external sites that are not operated by us. We have no control over the content and policies of those sites and cannot accept responsibility for their respective privacy practices.
10. Changes to This Policy
At our discretion, we may change this privacy policy to reflect updates to our processes or legal requirements. Changes will be communicated via this page. Where changes are significant, we may seek your renewed consent.
Contact Us
For any questions or concerns regarding your privacy, contact us at support@bridgewaretech.com.